Handling Difficult Situations & Participants

Communication is an essential factor for dealing with participants and the situations that arise during training with respect to the audience and many other factors. Sometimes situations become difficult and the wit of a trainer and his experience plays a very important role in handling the situation. Every participant similarly reacts in his own different way according to his/her understanding and it’s very important to tackle such participants with a calm yet effective behaviour.

Key steps to handle difficult participants or situations-

Prevention-
The best way to handle difficult situations is to prevent them from taking place. Being proactive and reacting before the occurrence of such a situation is the key to handle them. A reminder to have a learning attitude and listening with a positive attitude is helpful to decrease their ego. Display of reminders to switch off phones on the projector is another great strategy.

Understanding-
Difficult situations arise not due to a forceful or deliberate reaction of an individual who is assigned a task to behave in a particular difficult manner. Every individual behaves in a manner that at least makes sense to him or a few others who have a mentality similar to him. Understanding the cause for their behaviour is the key to handle such difficult situations or participants. Every participant looks up to the trainer for an unbiased view and living up to their expectation by understanding is very important.

Patience-
Patience is the key quality to be possessed by a trainer to handle difficult situations. Service industry demands to understand the feeling of others and conquer their anger with your patient and soft spoken words. An individual might be impatient and irritating due to their mental imbalance condition caused due to a disturbance to them but a trainer should be patient enough to handle such situations.

Dealing with the jokers-
There is another section that deals with handling the situations arising due to the non-serious participants that create problems like talking in between, chit chatting, playing games, being inattentive and affect the whole bunch of trainees, such participants need to be tackled with wit and bringing them to involve more in the training process. Such participants need a different session for clearing their mind with the questions of why and how they need training for themselves and what impact it would make on them and create improvement.   

 

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