Article on BM English Speaking Institute

BM English Speaking Institute is the best English speaking Institute catering to people who are very good in their work and want to develop their English and Communication Skills. Also, enhance their confidence, public speaking, presentations, business English, email drafting and group discussion skills.

BM English Speaking Institute has been established in February 2004 by a 20 years experienced Dale Carnegie trainer Mr. Piyush Bhatia and currently it has a dedicated team of more than 15 professional trainers. BM has become the best English speaking classes in Mumbai as it has by now trained over 1,50,000  professionals in English Communication Skills

BM English Speaking Institute being the best English classes in Mumbai  has a pool of well-qualified and Professional trainers with minimum four years of training experience that assures result oriented course content to achieve fluency in English and also develops public speaking, presentation, confidence and other skills.

Some of the activities in BM includes Video Recording of Public Speaking twice a month, Audio-video training sessions and Personal attention to 8 people per batch. BM has non-stop 1 hour batches starting morning 7 am to evening 9 pm with 80 practice sessions, each of 30 minutes. It also offers with daily, Saturday/Sunday, flexible batch timings.

Our Advanced English Speaking Course covers all topics in one course – Grammar, Fluency, Public Speaking, GDs, Presentations, Attitude Development, Business English, Vocabulary, Interview Training and Email Drafting. The courses also includes extremely useful Course Material, Audio CD and Grammar book included in course cost

All training centers are situated right opposite the station. A choice of 4 locations in Thane, Andheri, Kandivali and Dadar have been provided. Participants’ performance is evaluated every 15 days. More than 10,000 people have completed our course

BM English Speaking Institute has been successful in becoming the best English speaking classes also offers flexible payment options by Cash , Cheque , Credit Card / Debit Card or Installments.

BM English Speaking Institute also organizes special training sessions conducted by Senior visiting faculties on Vision, Time & Money Management, Motivation and Personality Development. It also comes out with workshops on Business English, Presentation skills, Personality development, Interview skills and Grooming.  It also has tie-ups with leading companies like Cafe Coffee Day, Sparsh Call Center, Pantaloons, for job placements.

Top 10 Qualities of an Effective Trainer

An effective trainer being a facilitator is one of the most valuable assets to an organization where he belongs, as he creates value to it by providing Invaluable training and development programs – encouraging all learners and contributing to the group learning process effectively and efficiently.

Knowledgeable

An effective trainer is one who holds strong knowledge and experience in the related field. He is well informed about the topics that he needs to deliver in the class or sessions. He knows how to balance the knowledge with good teaching and presentation skills.

Beneficial teaching

His way of teaching with his particular methodologies, being designed, is so beneficial to the students that they can not only develop themselves in terms of what they need, but also can lead themselves to a level from where they can find their own ways for professional growth and development.

Disciplined

He shows respect for everyone and listens to the learners effectively, so that he can advise, inspire, motivate them towards learning and applying the concepts in real life situations successfully.

Qualified

An effective trainer possesses relevant qualifications and required skills and capacity to train the learners in an effective and efficient manner.

Quality training

It is his quality of teaching that causes professional credibility and helps learners gain confidence in them being convinced with the methods he adopts and the way he gives lectures.

Honesty

Be honest with the group you are presenting to. If you don’t know the answer to a question, admit it. You can always respond with: “I’m not sure but I will check into it”. You gain the respect of the audience and establish yourself as a human being, not some kind of hero. Always, however make sure that you DO check into it and that you get back to the individual who asked the question.

Purposeful training

Have a purpose for your presentation. Share your expectations with your audience. Divide any presentation into segments and establish criteria for each segment that you attain with the group you are presenting. Ensure that the subordinate goals are reached by the audience before leaving a section to move on to the next.

Exemplifying

A unique way of giving examples and presenting case studies while implementing particular strategies to make the students understand the whole course module successfully creates great interest in students to attend the lectures regularly, while his art of articulation motivates them to be more desirable of gaining more knowledge and understanding and insight.

Designing course curriculum

He is capable enough for designing the course curriculum or manual successfully. He gets the students completed the specific designed courses through is valuable lectures and training methods.

Motivates the participants

An effective trainer not only raises learners’ spirits to share their experiences encouraging their contribution to the group learning process, but also validates their experiences acknowledging their feelings stem from their own perspectives.

Know the Perfect Handshake!

Firmness of handshake is not the reliable indicator of firmness of character that many believe it to be. Firm handshakes tend to be those of confident people, especially those who have spent some time in business, and who realise that most people in business consider a firm handshake to be a good thing. A proper handshake should last from 3 to 6 seconds, be equally balanced meaning each persons hand is vertically side by side, thumbs must be locked around each others upper hand and fingers have a firm grip.

There are many types of handshakes you will come across every day, here are a few:

Hand Hug: The hand hug is perceived as being warm, friendly,  trustworthy and honest, and sometimes this handshake is reciprocated creating a pile of 4 hands.  However, this type of handshake is only done genuinely with people who share close bonds, as similar to hugs, this handshake is seen as an invasion of intimacy when done by people who have just met.

Dominator: Someone who likes to shake hands while their hand is on top and their palm is facing the ground. This handshake may come handy in certain situations like letting your boss feel powerful by ‘submitting’ to his dominance, or if you are apologizing about something, letting someone have their palm on top will make them feel in control of the situation.

Cold and Clammy: This handshake is where the person shaking your hand has a cold sweaty hand. This handshake can be found in nervous people with weak characters or a lack of energy used by passive or apathetic people.

Crusher: The overly aggressive personality handshake displays  confidence and power.  This is the handshake that makes your knuckles grind each other when shaking, and leaves your hand in numbing pain afterwards so that you dread the moment you have to shake their hand goodbye again.

Queens Fingertips:  This is quite common in male-female encounters.  As women need more personal space than men, they will stretch out their hand from a distance allowing the other person to barely grasp the two or three fingers without a good grip of the hand.  It is also used by individuals who feel superior to the other person, e.g: The Queen, therefore stretching out their hands with their palms downwards (a sign of authority/superiority) and only allowing a hold of the fingers.

Keep Back:  Another type of handshake used by aggressive types.  The main purpose of this handshake is to keep you at a distance and away from the persons personal space as they may feel threatened.

Yank and Pull:  This handshake is considered a power play, as it’s when a person decides to grab your arm and pull you in close towards them and inside their territory/personal space.

 

Power of Gestures and Postures in Body Language

Perhaps the most fundamental form of visual communication – indeed of all communication – is body language. This is a language which we have all learnt to speak and understand and yet it is. As  body language is an important part of public speaking, your body language includes your posture, movement, gestures, facial expressions, eye contact and voice.  The way we carry ourselves, the gestures we use and our postures communicate much more than we realize.

Here are the most common gesture and posture mistakes that should be taken care of:

GESTURES 

  • Not using gestures at all.  If you keep your hands locked at your sides, you will look nervous and your presentation will lack the visual element to accompany and enhance your words.
  • Fidgeting with your hands.  Be aware of what your hands are doing, such as “washing” each other, grasping each other tightly, fiddling with your watch or jewelry, etc.  One of the common mistakes can be rolling and unrolling shirt sleeves while presenting.  If you must hold something, such as your notes or the PowerPoint remote, be conscious of how you are holding it.
  • Holding your hands behind your back.  This gesture usually resembles that of a child reciting a poem at a school assembly. When not gesturing, your hands should be in the “neutral position,” hanging loosely at your sides.
  • Folding your arms across your chest. Even if you are only doing this because you feel cold, this gesture will most likely be interpreted as your closing yourself off from the audience.
  • Moving without purpose.  Most of the time you should stand confidently in one place rather than pacing back and forth or walking aimlessly.  If you do need to move, it should have a purpose.  For example, walk confidently to the front of the room before you begin speaking and walk with purpose to the flipchart or to the computer.
  • Shifting from your weight from one foot to the other.  Many people do this unconsciously and sometimes because their feet hurt. Instead, stand with your feet firmly planted on the floor, with your weight equally distributed on both feet.

POSTURE

  • Standing too stiffly.  Yes, you should stand up straight but it should be natural, not like you are frozen at attention.  Keep your shoulders back and hold your head up so you can make eye contact.  This posture conveys confidence and helps you breathe more fully.
  • Slouching and keeping your head down.  Not only does it prevent you from looking at the audience, but it also conveys nervousness and makes it harder for the audience to hear you.

How to Develop Voice Quality

A positive impression can be created initially with good dressing and grooming in the minds of the audience. However, if your voice is squeaky, your words meaningless, or your voice too loud, then their positive impression quickly will become negative. When you speak, your voice is the primary link between you and your listeners. So if you would like to develop a perfect speaking voice, start with the steps below.

Speak loudly

It’s important to be heard when you speak, so raise your voice! However, this doesn’t mean you should shout – rather, you should vary the loudness of your speech depending on the situation. But, if you tend to whisper, mumble or speak with your head down it is much easier for people to talk over you or ignore you.

Adjust you pace of speaking

It’s important to slow down your speech by saying your words more slowly and pausing between sentences.  Speaking too quickly is a bad habit and it can be difficult for people to keep up with you or even understand what you’re saying. This makes it easy for them to tune out and stop listening. The ideal speaking rate is somewhere between 120 to 160 words per minute.

Speak clearly

Make sure to open your mouth, loosen your lips and keep your tongue and teeth in the correct position as you speak. Speaking clearly is possibly the most important aspect of developing a good speaking voice. You need to pay close attention to each and every word you say – pronouncing it fully and correctly. Some commonly mispronounced or poorly articulated words include saying “gonna” instead of “going to”, saying “axe” instead of “ask”,  or saying “jist” instead of “just”.

Practice deep breathing

Practice your breathing by inhaling deeply, allowing the air to fill your belly. Breathe in for a count of 5 seconds, then exhale for another 5. Get used to this method of breathing, then try to work it into your everyday speech. Try to breathe at the end of every sentence – if you use the deep breathing method, you should have enough air to get through the next sentence without having to pause for breath. This will also give your listeners a chance to absorb what you’re saying.

Practice loud reading

In order to work on pronunciation, pace and volume, it is a good idea to practice reading aloud. Keep practising until you are happy with what you hear. Then try to employ the same techniques as part of your everyday speech.

Record your own speech

Recording your own speech can help you to pick up on any faults that you wouldn’t normally pick up on, such as mispronunciations and speed or pitch problems. Though most people don’t like listening to the sound of their own voices, it’s a good idea to record yourself speaking.

Smile while you speak

A good way to make your tone more friendly and warm is to smile while you speak. Smiling can help people judge your content of the speech more favorably. Avoid grinning as it can mean something else but even a slight upturn of the corners of your mouth can make the sound of your voice more appealing – even over the phone.

Business Emails – Common Mistakes in Emails

As email is the most common way of non-verbal communication so its very important to keep on mind that whether you write an email to your best friend or a potential employer, a certain level of protocol must be maintained. Avoid being so casual that you neglect the appearance of your email. A page that is filled with mistakes can be very off-putting to readers if they are used to a good level of English.

  1. Forgetting to use a greeting or closing

Always open with a greeting when beginning a conversation. Otherwise, your email will come off as terse and demanding.

  1. Being too formal

Your email opening should always reflect your relationship with that person. While formality remains crucial to professionalism, if you’re emailing a client you call by their first name in person, don’t revert to an honorific, such as Mr. or Mrs., in the email.

  1. Becoming too informal too quickly

Always start a conversation politely and formally, and follow the other person’s lead. While an email thread can swiftly become short and friendly, starting off too informally – for example, saying “Hey Neha” instead of “Hello Ms. Chopra” to a new contact – may seem disrespectful.

  1. Saying “to whom it may concern”

It shows you haven’t done your homework. It’s so easy to find out who you need to talk to if you put in a little effort. Taking the time to include a name will make your email feel more personal and less generic. If you can’t find a specific name, try something like ”To the consumer affairs department” or “Dear hiring manager.”

  1. Forgetting to change the subject line

Most people forget about the subject line, one of the most important parts of any work email. Every time you begin discussing a new topic, change the subject line of your email thread to make your conversations easy to locate in the future.

  1. Not paying attention to detail

Small details speak volumes in email. Always be sure to spell names correctly and double check for typos. Additionally, never put names in all lowercase or all caps either. It makes it look as though you didn’t care enough to properly format their name.

  1. Including too many personal details  

No one wants to read through more than they need to, so keep emails concise and leave out personal details. Save your personal updates for another time.

  1. Saying something over email that should be done face-to-face

Some things, such as offering criticism, can’t be said over email without creating a misunderstanding. Learn to recognize these situations, and pick up the phone or walk over instead of sending an email.

  1. Using emojis or abbreviations

Emojis and abbreviations are generally unprofessional in business emails. Leave out the smiley faces and LOLs, and be sure to spell out words like “appointment” instead of writing “appt” if you’re writing to your boss or a client, which shows that you’re taking adequate time to respond to their email instead of using quick shortcuts.

How to Draft Letters

You write letters to request information, request action, provide information or describe an event, decline a request, and express appreciation.

The tips to write good letters are:-

Know when to write a formal letter.

Write a formal letter when addressing someone you only know in a professional capacity. This includes letters written to government departments or businesses, instead of a known individual. These letters should be typed, then printed. You can use any text editing software to do this, such as Microsoft Word, Open Office, or Text Edit. If the letter is urgent or the recipient prefers email, you can send an email instead.

Write your address and date at the top of the page.

Write your name and address at the top of the page, on the left. If you are writing a business letter, use the company name and address instead, or just write on company letterhead. Either way, skip two lines and write today’s date. Write out the full date. 4 November 2015 (British) or November 4, 2015 (American) are both preferable to Nov 4,2015 or 04/11/15. Skip the date when writing an email.

Write the name and address of the recipient.

Unless you’re writing an email, skip another two lines and write the contact information for the person you’re writing to. Write each of these on a separate line:

  • Full title and name
  • Company or organization name (if applicable)
  • Full address (use two or more lines, as needed)

Write the salutation.

Skip a line again, then greet the recipient with “Dear” followed by their name. You may use the last name, or the full name (first and last), but never the first name alone. Include an abbreviated professional title if applicable. If you know the job title but not the person’s name, you may write “Dear Health Inspector:” or a similar phrase. It’s usually possible to find the name with an online search, so try that first. If you don’t have a specific contact, write “Dear Sir or Madam:” or “To Whom It May concern:”. These sound a little stiff and old fashioned, so try to avoid it when possible.

Write the letter.

Formal letters should open with a clear statement of purpose. Do not use contractions (write are not instead of aren’t), and phrases questions formally (Would you be interested in…? instead of Do you want to…?). Proofread the letter for spelling and grammar when finished, or ask a friend to help you.

Use a complimentary close.

A complimentary close ends your letter on a good note and establishes a connection with the recipient. Make two hard returns after the last paragraph of the letter, then write the complimentary close. For formal letters, stick to “Sincerely yours,” “Kindest regards,” or “Best wishes.”

How to Develop Listening Skills

Listening is imperative for proper communication.  An important part of communicating is listening.  Listening involves more than what you hear with your ears.  It involves what you hear with your mind.  You may hear the words, but unless you really listen to what is being said, you won’t be able to respond to anyone.

Difference between Hearing and Listening

 

Hearing is a physical act.  Hearing acknowledges sounds. Listening is an intellectual and emotional act.  Listening requires that you understand what is said.

Listening is much more intricate and complicated than the process of hearing. Hearing is done with the ears while listening is an intellectual and emotional process that integrates physical, emotional, and intellectual inputs in a search for meaning and understanding.

Being a good listener is beneficial in many ways.  For example, it:

  • Improves communication
  • Puts you in control of the situation
  • Lessens arguments
  • If you have misunderstood, the talker can immediately correct your impressions.  You learn more about people.
  • Shows that you care
  • Shows respect to the speaker

Four types of listening:-

Inactive listening: You hear only the words, not the meaning.  “Goes in one ear and out of the other.”

Selective listening: You hear only what you want to hear. You filter—although usually unconsciously—the message.

Active listening: You make a conscious effort not only to hear the words but also to listen to the complete message the customer is sending.  Active listening takes into consideration the intent and nonverbal communication of the customer.  Active listening also uses empathy and is nonjudgmental.

Reflective listening: You listen for the whole message.  This is particularly important when dealing with a complicated issue or resolving a conflict.  Reflective listening is used to clarify what is being said and to convey mutual understanding.

 

Ways to improve Listening

Stop Talking

Don’t talk, listen.  When somebody else is talking listen to what they are saying, do not interrupt, talk over them or finish their sentences for them.

Focus on what is being said.

Avoid unnecessary interruptions.  These behaviors disrupt the listening process and send messages to the speaker that you are bored or distracted.

A pause, even a long pause, does not necessarily mean that the speaker has finished.

Be patient and let the speaker continue in their own time, sometimes it takes time to formulate what to say and how to say it. Never interrupt or finish a sentence for someone.

Try to be impartial.

Don’t become irritated and don’t let the person’s habits or mannerisms distract you from what the speaker is really saying. Everybody has a different way of speaking – some people are for example more nervous or shy than others, some have regional accents or make excessive arm movements, some people like to pace whilst talking – others like to sit still. Focus on what is being said and try to ignore styles of delivery.

You need to get the whole picture, not just isolated bits and pieces.

Maybe one of the most difficult aspects of listening is the ability to link together pieces of information to reveal the ideas of others. With proper concentration, letting go of distractions, and focus this becomes easier.

How to be effective in Public Speaking

Most normal people start off fearing before starting a public speech. It’s one of the most valuable business/career skills you’ll ever have but It’s a skill that most definitely can be learned.

Of the universe of outstanding public speakers and presenters, some of them are just born that way; give them a stage and microphone and they rock the stage as the saying goes.   The other 99% of us, however, have to work at it.

Rules that can make us effective public speakers are:-

Make the Audience the Center of Your Universe:

You’re not the focus of the speaking engagement! No matter how many times you may tell yourself this obvious truth, you’ll have a hard time until you get it into your presentation. Ultimately, every good speaker cares more about the audience than themselves. This can be a tough prescription to fill if you have speech anxiety, which tends to wrap you in a cocoon of anxiety and self-consciousness

Focus on Relationships:

If the audience is the center of your universe, you’re already pointed in the right direction concerning what you’re there to do: establish a relationship and maintain it throughout your talk. If your content could live on its own, it would—there would be no need for anyone to gather to hear you, and you could make your information an email attachment

Give Your Purpose Most of Your Attention:

Too many speakers confuse topic and purpose. For instance, I’ll ask a client, “What’s your purpose with this presentation?” And the response will be, “Well,

Use Your Body:

Your body is a natural tool of communication—and a powerful one at that. After all, there’s a reason you’re not a brain in a bell jar communicating telepathically. Audiences need you to give physical expression to the things you’re saying.

Use Your Vocal Delivery:

Your voice is the most flexible communication tool you own, apart from the brain itself. It’s capable of a wide range of coloration and effects, from astonishment and incredulity to  mockery and seduction and a hundred other intentions. To speak without vocal variation means using a “mono” or single tone; and from the combined word monotone derives the derogatory monotonous

To be effective in your speeches and presentations accept the strong relationship between performance and success. In fact, the more you can connect with audiences rather than remaining in the comfort zone of your content, the more successful you’ll be.

How to Improve Body Language

Some of us do not naturally possess the personality or body language that is required for making a good impression on others. Body language is the biggest way that others perceive you. Overall, you should appear relaxed, confident and engaging in order to attract the positive attention you want. Try some of these out today!

Smile

Most people do not realize that their “neutral” face is boring, which is an obvious turn-off. You do not need to be beaming from ear to ear 24/7; however, it is a good idea to remind yourself to smile a bit.

Uncross your arms

Having your arms crossed signals that you want to be left alone or that you are upset. Uncrossing your arms will signal to others (and yourself) that you are at ease in the situation.

Talk more with your hands

The right gestures add immeasurably to your words. Think about how you talk and act when you’re not “on.”

Then act the same way when you’re in professional situations. You’ll feel more confident, think more clearly, naturally punctuate certain words and phrases, and fall into a much better rhythm.

Relax your shoulders

There is a balance with the shoulders: shoulders too high will make you appear nervous, but slumped shoulders give off a sad or self-conscious vibe. Try to work somewhere in the middle, your shoulders falling to a natural and comfortable height.

Straighten your entire spine—including your neck

Unless you are looking at someone who is shorter than you, your entire spine should be straight. Try to remind yourself to keep your “chin up” and your neck will straighten out in a positively confident manner.

Think before you speak

Eye contact is important, but it’s hard to maintain eye contact when you have to think. Most of us start talking and look up or down or away and then swing back when we’ve gathered our thoughts.

Here’s a better way. If you have to look away to think, do it before you answer. Take a pause, look thoughtful, glance away, and then return to making eye contact when you start speaking. Then your words are even more powerful because your eyes support them.

Claim your space

Those with a small frame naturally take up less space and appear timid. A way to counter this is to imagine that you are claiming your space on the floor. Stand with feet apart; not together.

Do not stare at the floor

Unless you are checking out the new carpeting or someone’s sparkly shoes, your eyes should be close to others’ eye level.

Take a deep breath

This is one good way to calm your nerves and make your whole person more relaxed.

Do not touch your neck or face

This is a signal to others that you are protecting yourself or are nervous.

Nod when someone is talking to you

This is a positive form of body language that will let others know you are listening and engaged in the conversation.

Lower your voice

Studies show that people with deeper voices are taken more seriously.

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