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January 2016 - BM English Speaking

What is a Proverb?

A proverb is a simple and concrete saying and is popularly defined as short expressions, popularly known and repeated, that expresses a truth based on common sense or experience.

Few examples are:-

A good mind possesses a kingdom.

  • Meaning: Material assets are fleeting, but intellectual assets will basically stay with you for the rest of your life. Therefore, intellectual assets are much more worth than material ones.

Advisers run no risks.

  • Meaning: It is easy to give advice, but hard to act.

A candle loses nothing by lighting another candle.

  • You don’t lose anything by enlightening others.

 

Proverbs are wise sayings in a language based on the practical experiences of different kinds. They can mostly be used independently to explain a situation in very few words.
Here are some common proverbs used in English which you can also use in your day to day talks to cut the long talk short and still convey it with same conviction.

 

1. Absence makes the heart grow fonder – Our love for the loved ones grows more with the distance.
The two brothers deeply wish to meet as they haven’t seen each other since 10 years. After all, absence makes the heart grow fonder.

2. Accidents will happen in the best regulated families – Unforeseen can happen with anybody.
You need to be extremely cautious with electricity – The accidents will happen in the best regulated families.

3. Actions speak louder than words – What people do shows more about them than what they just say.
Hearing about her friend’s illness, she directly reached the hospital with a cheque of 50,000 /-. Her concern was evident – after all, actions speak louder than words.

4. Appearances are deceptive – Internal truth of a person is usually different from what is visible outside.
You should not believe strangers immediately. Appearances can be deceptive.

5. Never judge by appearances – Don’t use looks as the criteria to assess someone.
I saw the CEO of a big blue chip company hanging out with his friends at a local market in casual attire. Its true that you can’t judge someone by their appearance.

6. An apple a day keeps the doctor away – An apple eaten everyday keeps you in good health.
My father has always stayed in a good health with his habit of eating an apple everyday. For him, An apple a day keeps the doctor away has worked well.

7. Art is long, life is short. – Life is too short to learn all the art in this world.
She always complained of getting bored. I advised her to learn some music or painting. After all, Art is long, life is short.

8. You scratch my back, I’ll scratch yours – If you help me, I’ll help you.
America is pushing the Indian government for FDI in retail. Indian government will get the foreign currency while America gets a big market for its goods. The principle is simple – You scratch my back, I’ll scratch yours.

9. Beauty is only skin deep – Never judge by appearance – A good looking woman may not necessarily be good by character.
My daughter-in-law is very beautiful but very cunning – Beauty is only skin deep.

Technical Tips for Emails

An email is a form of non-verbal communication so feelings and expressions of verbal communication can be conveyed only through the use of right words and phrases. There are few tips that needs to be followed when you write an email:-

1.)   Subject: A well-chosen subject line is an important opportunity to inform and persuade your reader. If you don’t include a subject line, then your recipient should need in order to make your message a top priority just by seeing your name. That could come across as arrogant, or at the very least, thoughtless.

2.)    Proofread – Proofread your email before you hit the send icon. All-caps comes across as shouting, and no-caps makes you look like a lazy teenager. Regardless of your intention, people will respond accordingly. Spellings are equally important to be correct. Avoid writing these ways:-

-        “thx 4 ur help 2day ur gr8!″

-       u want ur prof r ur boss 2 think u cant spl? LOL ;-)

3.)   Avoid attachments – Rather than forcing you reader to download an attachment and open it in a separate program, you will probably get faster results if you just copy-paste the most important part of the document into the body of your message.

4.)   Examine the problem from every point of view – I know, I know, this is about as obvious as it gets. But you’d be surprised at the number of times customers call technical support and the guys at the other end just refuse to listen.

5.)   Try the solution out yourself – When you are typing a reply, don’t validate the solution because you tried it out in the past  or someone from your team explained it to you. Do it yourself, and see the result with your own eyes and confirm that it’s working before you hit that send button. Even the slightest missteps can, after all, turn a satisfied customer into an irate one.

6.)   Put yourself in their shoes – Every customer you speak to has a genuine problem. To them, the littlest of glitches could mean a critical issue that can cause bottlenecks. It is not okay for you to take them lightly just because the fix is already on the way.

7.)   Check for grammatical errors – While it’s impossible for you to make sure that every email is perfect you need to at least try. Make it a point to go through every reply at least once before sending it. If you don’t trust yourself to spot all the errors, trust in a tool like  the Spell check in MS Word that can point out all the errors.

Suitable Vocabularies of Emails

Unlike the other situations even emails require certain vocabularies to make the emails perfectly understandable. Some of the most important email vocabularies are:-

Common vocabularies of emails:-

to send a letter or an email

to send something by post/ mail

to email somebody

to get/ receive

to reply to

to check emails

sender

addressee

to attach

attachment

to enclose

enclosure

Email vocabularies

  • Attach – Please find the report attached/ As you can see from the attachment…
  • Best – All the best/ Best wishes/ Pass my best wishes on to John/ Best regards (In)
  • convenience – Please reply at your earliest convenience/ We would like to apologise for any inconvenience caused/ Please let me know what dates are convenient for you
  • Dear – Dear Sir or Madam/ Dear Mr Case/ Dear Alex/ Dear Sirs
  • Forward – I look forward to hearing from you soon/ Please forward this to John
  • Hear – I look forward to hearing from you (soon)/ Hope to hear from you soon/ It was really nice to hear from you
  • Hi – Hi/ Hi John/ Say “Hi” to Steve from me/ Julie says “Hi”
  • In – In connection with/ In advance
  • Inform – We regret to inform you that…/ We would like to inform you that…/ If you need any further information, please do not hesitate to contact me
  • Love – Love from/ Lots of love/ Send my love to John/ John sends his love
  • Mail – Snail mail/ I’ve sent you a hard copy in the mail
  • Note – This is just a quick note to say…/ Please note that…/ NB

Email collocations

  • Please – Please let me know if you have any questions/ If you need any further information, please do not hesitate to contact me at any time
  • Reference – With reference to…/ Your ref:/ Our ref:/ Reference number
  • Regards – Best regards/ Give my regards to John/ Regards
  • See – See you (soon/ then)/ It was a pleasure to see you again last week/ Hope to see you again soon
  • Sir – Dear Sir/ Dear Sir or Madam
  • Soon – I look forward to hearing from you soon/ See you soon/ Write soon
  • Sorry – Sorry it took me so long to get back to you/ Sorry not to reply sooner/ Sorry it’s been so long since I last wrote/ Sorry to write to you out of the blue
  • Text – Send a text/ Textspeak/ Text someone
  • Thanks/ Thank you – Thanks (again/ in advance)/ Thank you for your email/ quick reply/ getting back to me so quickly/ taking the time to see me yesterday
  • To – To whom it may concern/ I’m writing to you concerning…
  • Write – Write soon!/ Thanks for writing back so quickly/ I am writing to you in connection with…/ concerning…/ about…/ (in order) to…
  • Yours – Yours sincerely/ Yours faithfully/ Sincerely yours/ Yours

Situational Vocabulary – Group Discussions

Group discussion is a discussion among participants who have an agreed (serious) topic wherein they present their opinion and it also  requires certain vocabularies like follows:-

 

To begin a speech

Mr Chairman, ladies and gentlemen

Ladies and gentlemen, madam Chair.

 

Points of information

Asking for points of information: Point of information!

On that point, sir/madam!

Answering points of information: Yes, please!

No, thank you!

Declined!

I’ll take you in a moment.

Interrupting a point of information: Thank you, I got the point!

 

Structuring a speech

As my previous speaker has pointed out …

As my next speaker will explain …

I’m going to present three arguments: first … second … third

I’ve just told you about … Now I’m going to ….

 

 

Placing emphasis

This issue/problem cannot simply be shrugged off/dismissed/ignored

I’m convinced that

Let me repeat/reiterate the importance I attach to …

 

Strongly agreeing

You’re perfectly right

I quite agree with …

I cannot but agree/I couldn’t agree more

I accept the idea/proposal/suggestion without resevation

Precisely

Exactly

Absolutely

I am firmly/entirely/fully/completely/wholeheartedly in agreement with …

 

Mildly agreeing

You may be right there

That’s true, I suppose

I suppose so

 

Conceding

I must admit that your arguments have convinced me

You have convinced me that …

In order not to stand in the way of agreement …

 

 

Mild disagreement

That’s not really how I see it

I don’t really agree

 

Strong disagreement

I’m sorry, that’s out of the question

I believe it would be a mistake to …

I’, afraid I (totally) have to disagree with you

I beg to differ

I’m sorry I don’t agree at all

I simply can’t agree to this

Under no circumstances could I agree to …

 

Providing additional information

Perhaps I should be more specific

Without going too much into detail, I should perhaps mention …

I think it would be helpful to add/ point out ….

 

Checking understanding

Are you saying that …

Are you suggesting that …

Are you implying that …

If I understand you correctly …

If I follow you …

 

Interrupting

I’m terribly sorry to interrupt you, but …

Forgive me for interrupting, but …

Before you go any further, may I point out/indicate/explain

 

Handling an interruption

If you could bear with me for a moment, I shall deal with that point a little later

With your permission I would like to finish what I was saying

With all due respect I should like to finish the point I was making

If you would allow me to continue/finish?

 

Referring back

As we are saying earlier

To go back to what I was just saying

To go back to what X was saying earlier

 

Introducing new elements

I should now like to turn briefly to the question/problem of …

At this point I would like to raise the subject of …

There are some additional matters/questions which must be considered here

Another thought that occurs to me is …

 

Summing up an argument

If I might just go over the main points made?

To sum up/recapitulate, one can say that …

All the proposed solutions boil down to …

The most persuasive/compelling argument made today is …

 

Concluding

We’re running out of time so we’re going to have to stop here

To go over what’s been said

I’ve listened to both sides of the argument

I think I can sum it up

Unless anyone has anything else to add, I think that’s it

I think the following general conclusion may be drawn from the discussion…

Power of Gestures and Postures in Body Language

Perhaps the most fundamental form of visual communication – indeed of all communication – is body language. This is a language which we have all learnt to speak and understand and yet it is. As  body language is an important part of public speaking, your body language includes your posture, movement, gestures, facial expressions, eye contact and voice.  The way we carry ourselves, the gestures we use and our postures communicate much more than we realize.

Here are the most common gesture and posture mistakes that should be taken care of:

GESTURES 

  • Not using gestures at all.  If you keep your hands locked at your sides, you will look nervous and your presentation will lack the visual element to accompany and enhance your words.
  • Fidgeting with your hands.  Be aware of what your hands are doing, such as “washing” each other, grasping each other tightly, fiddling with your watch or jewelry, etc.  One of the common mistakes can be rolling and unrolling shirt sleeves while presenting.  If you must hold something, such as your notes or the PowerPoint remote, be conscious of how you are holding it.
  • Holding your hands behind your back.  This gesture usually resembles that of a child reciting a poem at a school assembly. When not gesturing, your hands should be in the “neutral position,” hanging loosely at your sides.
  • Folding your arms across your chest. Even if you are only doing this because you feel cold, this gesture will most likely be interpreted as your closing yourself off from the audience.
  • Moving without purpose.  Most of the time you should stand confidently in one place rather than pacing back and forth or walking aimlessly.  If you do need to move, it should have a purpose.  For example, walk confidently to the front of the room before you begin speaking and walk with purpose to the flipchart or to the computer.
  • Shifting from your weight from one foot to the other.  Many people do this unconsciously and sometimes because their feet hurt. Instead, stand with your feet firmly planted on the floor, with your weight equally distributed on both feet.

POSTURE

  • Standing too stiffly.  Yes, you should stand up straight but it should be natural, not like you are frozen at attention.  Keep your shoulders back and hold your head up so you can make eye contact.  This posture conveys confidence and helps you breathe more fully.
  • Slouching and keeping your head down.  Not only does it prevent you from looking at the audience, but it also conveys nervousness and makes it harder for the audience to hear you.

Interactive Presentation Skills

Audience interaction makes a presentation more interesting and easier on everyone. It’s helpful to have strategies to get the audience involved early and often. People will pay attention if they know that at some point, they’ll have to participate. And providing the audience the opportunity to interact with each other adds a peer learning dimension to a presentation.

Following are few strategies you can utilize to make your sessions interactive:

Ask for interaction

Start your presentation by telling the audience you want their questions and that you expect interaction. Tell them when you’d like them to ask, and if you’ll have designated times for it.

This will help keep them paying attention and coming up with questions they want to ask you. If you’re speaking at a larger venue, like a conference,

Communicate don’t merely talk to the participants

It has to be a two way process; don’t read out or merely articulate the points on a slide; give examples to illustrate; get them to write/ read/ respond/ reflect/share

Get participants engaged 

Ask questions and get a meaningful reply, throw up challenges; get a volunteer to illustrate on the board or white paper; quiz them, play a game, give them some assignment to do before the breaks, form groups and get them to do a group work.

Encouragement / rewards get them interested 

Be patient, be positive, enable participants to be comfortable by giving them hints and clues to the answers you seek, NEVER be disparaging or sarcastic. If possible introduce some small inducements like giving out something for right answers.

Have variety inbuilt in the program 

A typical day long session would be broadly divided into 4 sessions. The biggest challenge is the post lunch session. Ensure that there is maximum participation in this session by less theoretical inputs and having ample activities and games. The ideal situation is where all key learning points can be illustrated by the participants themselves through an exercise/ game/ activity.

Learn to use humor effectively

Humor is a key ingredient that spurs interest, reinforces learning and grabs the attention of participants. However using humor is tricky because sometimes the gags/ jokes may fall flat, they could be used inappropriately, it could be irrelevant at times and sometimes it could be to caustic and alienate the participant. It is essential that you prepare, practice and then use humour. Once you get the hang of using it well it is one of the most effective means of engaging participants.

Conducting an interactive session is very important to create an effective rapport between the trainer and the audience. Interactive sessions help to create a bridge of communication and confidence between the participants and the trainer. An interactive session helps in a lot of other ways to make the training more effective. Interactive session helps to gain productive information on the interests of the audience and their activities to create effective training modules as per their needs.

How to Develop Voice Quality

A positive impression can be created initially with good dressing and grooming in the minds of the audience. However, if your voice is squeaky, your words meaningless, or your voice too loud, then their positive impression quickly will become negative. When you speak, your voice is the primary link between you and your listeners. So if you would like to develop a perfect speaking voice, start with the steps below.

Speak loudly

It’s important to be heard when you speak, so raise your voice! However, this doesn’t mean you should shout – rather, you should vary the loudness of your speech depending on the situation. But, if you tend to whisper, mumble or speak with your head down it is much easier for people to talk over you or ignore you.

Adjust you pace of speaking

It’s important to slow down your speech by saying your words more slowly and pausing between sentences.  Speaking too quickly is a bad habit and it can be difficult for people to keep up with you or even understand what you’re saying. This makes it easy for them to tune out and stop listening. The ideal speaking rate is somewhere between 120 to 160 words per minute.

Speak clearly

Make sure to open your mouth, loosen your lips and keep your tongue and teeth in the correct position as you speak. Speaking clearly is possibly the most important aspect of developing a good speaking voice. You need to pay close attention to each and every word you say – pronouncing it fully and correctly. Some commonly mispronounced or poorly articulated words include saying “gonna” instead of “going to”, saying “axe” instead of “ask”,  or saying “jist” instead of “just”.

Practice deep breathing

Practice your breathing by inhaling deeply, allowing the air to fill your belly. Breathe in for a count of 5 seconds, then exhale for another 5. Get used to this method of breathing, then try to work it into your everyday speech. Try to breathe at the end of every sentence – if you use the deep breathing method, you should have enough air to get through the next sentence without having to pause for breath. This will also give your listeners a chance to absorb what you’re saying.

Practice loud reading

In order to work on pronunciation, pace and volume, it is a good idea to practice reading aloud. Keep practising until you are happy with what you hear. Then try to employ the same techniques as part of your everyday speech.

Record your own speech

Recording your own speech can help you to pick up on any faults that you wouldn’t normally pick up on, such as mispronunciations and speed or pitch problems. Though most people don’t like listening to the sound of their own voices, it’s a good idea to record yourself speaking.

Smile while you speak

A good way to make your tone more friendly and warm is to smile while you speak. Smiling can help people judge your content of the speech more favorably. Avoid grinning as it can mean something else but even a slight upturn of the corners of your mouth can make the sound of your voice more appealing – even over the phone.

Business Emails – Common Mistakes in Emails

As email is the most common way of non-verbal communication so its very important to keep on mind that whether you write an email to your best friend or a potential employer, a certain level of protocol must be maintained. Avoid being so casual that you neglect the appearance of your email. A page that is filled with mistakes can be very off-putting to readers if they are used to a good level of English.

  1. Forgetting to use a greeting or closing

Always open with a greeting when beginning a conversation. Otherwise, your email will come off as terse and demanding.

  1. Being too formal

Your email opening should always reflect your relationship with that person. While formality remains crucial to professionalism, if you’re emailing a client you call by their first name in person, don’t revert to an honorific, such as Mr. or Mrs., in the email.

  1. Becoming too informal too quickly

Always start a conversation politely and formally, and follow the other person’s lead. While an email thread can swiftly become short and friendly, starting off too informally – for example, saying “Hey Neha” instead of “Hello Ms. Chopra” to a new contact – may seem disrespectful.

  1. Saying “to whom it may concern”

It shows you haven’t done your homework. It’s so easy to find out who you need to talk to if you put in a little effort. Taking the time to include a name will make your email feel more personal and less generic. If you can’t find a specific name, try something like ”To the consumer affairs department” or “Dear hiring manager.”

  1. Forgetting to change the subject line

Most people forget about the subject line, one of the most important parts of any work email. Every time you begin discussing a new topic, change the subject line of your email thread to make your conversations easy to locate in the future.

  1. Not paying attention to detail

Small details speak volumes in email. Always be sure to spell names correctly and double check for typos. Additionally, never put names in all lowercase or all caps either. It makes it look as though you didn’t care enough to properly format their name.

  1. Including too many personal details  

No one wants to read through more than they need to, so keep emails concise and leave out personal details. Save your personal updates for another time.

  1. Saying something over email that should be done face-to-face

Some things, such as offering criticism, can’t be said over email without creating a misunderstanding. Learn to recognize these situations, and pick up the phone or walk over instead of sending an email.

  1. Using emojis or abbreviations

Emojis and abbreviations are generally unprofessional in business emails. Leave out the smiley faces and LOLs, and be sure to spell out words like “appointment” instead of writing “appt” if you’re writing to your boss or a client, which shows that you’re taking adequate time to respond to their email instead of using quick shortcuts.

Location of Presentations

If you are presenting in a familiar setting (for example, within your own organization) the room and its layout will be familiar. However, you may be presenting at a location that you have never seen before – the boardroom of a host organization, a hotel suite, or an exhibition, for instance. Where this is the case it is important to plan your arrival at the venue well ahead of time.

Whether the presentation venue is known to you or not, there are key questions you need to ask the person organizing the event to ensure that you are properly prepared for the task and understand how to maximize the influence of the venue. It is always advisable to visit the venue’s website prior to your call as this may prompt more detailed questions, such as:

• How easy is the venue to get to by car, rail, or air?

• Does the image of the venue match / suit your audience?

• With regard to the room:
o What is its capacity?
o What floor plan options are available?
o What presentation facilities are available?
o Where are electric sockets?
o Will you need extensions for your electric cables/wires?
o Do you have control over the lighting and heating of the room?

• What types of events are going on in adjacent rooms at that time?

The venue will set the mood for your presentation. An informal gathering in a small cheerful office will create a very different mood to a large conference room in a hotel. There are logistics involved when traveling to a remote location that you need to think carefully about and plan for – for example, organizing any travel tickets, pre-event accommodation, any specialist equipment, support materials, appropriate clothes, etc.

When presenting at an external location you should try to pre-arrange access to the room in which you will be presenting. Even if it is being used immediately before your slot you could try and gain access to this event, as it is important to familiarize yourself with the surroundings. If you are unable to get there early, then you should contact the venue in advance and request a copy of the floor plan, and ask if any specific seating plan has been requested for that day. If it is your own event you can ask what seating arrangement options they offer and select the one most suited to your presentation aim and the size of your audience. It is often wise to ask what events are going on in the adjacent rooms so that you know the atmosphere will be appropriate to your needs. You don’t want to find your room is next to a party when you are giving a business presentation! Always build in some contingency as a safety factor to allow for any unforeseen travel, accommodation, or venue problems.

Presenter Effectiveness

An effective presenter needs to be flexible, energetic and enthusiastic. The following guidelines will help you to enhance your effectiveness as a presenter.

Making a presentation puts you on public display. An audience not only listens to your ideas, it also responds to the way you use your voice and your body. You need more than a well written presentation to make an impact. You will also need to deliver it in a lively, flexible and interesting way. In this leaflet we suggest many ideas for invoking energy in your presentation style.

To begin with, imagine that you are in the audience for your presentation. What might:

  • Grab your attention?
  • Stimulate your imagination?
  • Inspire your confidence?
  • Develop your understanding?

Effective presentation skills are required to provide information, give instruction, sell a plan or idea, or accomplish a combination of these things. Through words and visual aids, a presentation performs a service to the listener. A carefully worded presentation can translate facts, trends, or statistics into basic relationships that will influence policy or actions.

Rudyard Kipling said that “Words are the most powerful drug used by mankind.” After the objective of the presentation has been established, the general form of the presentation must be considered. The message should be communicated in as few words and using as few visual aids as necessary to present a plan or idea effectively. A concise, convincing presentation of 10-minutes’ duration may accomplish readily the desired objective – and be more economical – than one lasting an hour. In other words, the effectiveness of the presentation depends more upon the soundness of the message than its length, the presenter’s skill in delivery, or the quality of the visual aids. However, too long a presentation, lack of skill in its delivery, and/or poor visual aids could spell disaster.

Continuously explore your personal style using any or all of the above suggestions in different combinations for different effects. Above all, remember two main points:

  • Be yourself— even in the most formal of surroundings you will need to be yourself. No one will be impressed if you try to perform like a classical actor or act like a stand-up comedian;
  • Avoid any behavior that might be off-putting to your audience— always be deliberate and clear in your use of your voice and physical actions.

Finally we can say that an effective presenter makes the best use of the relationship between the him/her  and the audience. It takes full consideration of the audience’s needs in order to capture their interest, develop their understanding, inspire their confidence and achieve the presenter’s objectives and that’s what a presenter’s effectiveness is all about.

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