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June 2014 - BM English Speaking

Listening v/s Hearing

Listening and Hearing, though synonyms, are completely different. Hearing is a step-by-step process. Hearing is simply the act of perceiving sound by the ear. Even if youare not hearing, still it happens.

Listening is something that one consciously chooses to do. It requires concentration, so that one is able to process meanings from words and sentences. Listening leads to learning.

You can listen to someone without actually hearing them. Hearing occurs even in sleep, where the ear processes the sounds and passes them to the brain.

Listening is also known as ‘ Active Listening’. It is a technique that is used in commuication, which requires a person to pay attention to the speaker and provides feedback. Listening is a step ahead of Hearing. Listening requires one to derieve meaning from the sound that is heard and then react to it. Listening is the process of communication, where if the person is not listening, it can cause a break in communication.

There are 4 types of communicators:

1. Passive Listeners: Passive Listeners are those who hear the words but refrain to absorb the meaning and provide vague answers at the end of the communication.

2. Non- listeners: Non-listeners are those who are pre-occupied in their own thoughts and ideas, though they are listening, they may not give attention.


3. Listeners- Listeners are those who hear and listen but grasp only things that are of their interest. This is common for those who only listen and cease feeding anything in the conversation, as they are aware that their views are different.

4. Active Listeners- Active listeners are the best in the category. They not only listen and hear, but also listen with an open mind and have patience. They are completely focused on the speaker.

Thus, the major difference between hearing and listening is, while hearing one just refers to the ears picking up sounds but listening means to interpret those sounds, understand them and provide an adequate response.

Effective Group Discussions

Group discussions are a great way to reach the audiences. Group discussions help to maintain interaction with the audience and keep the sessions alive throughout. It has a key importance in engaging the audience effectively and making them more participative giving them the desired results. Group discussions are carried out in various forms and have to be decided according to the need and analysis of the result desired from training. The various aspects for effective group discussions are detailed as below.



Participants can be grouped according to their needs and analysis. some can be grouped with participants having the same strengths and weakness so that all might develop the same areas effectively when trained. Whereas at the time of practical training they can be grouped with different participants who are stronger in the areas they need to develop which creates an atmosphere favourable to work in groups and learn effectively.

Professional approach-

Professional approach is very essential for effective group discussions. A proper module of things to be discussed in group discussion is essential; creating a comfortable and disciplined atmosphere gives a better approach. Time management is also equally important, Group discussion module should be broken down into smaller modules to be discussed and completed within dedicated time. Lengthy activities are make the atmosphere dull and audiences start losing interest.


Being flexible-

Being flexible is very essential as the major part of learning starts when the audiences react and speak and not when the trainer instructs. Being flexible with the module and still maintaining the order is essential. Making the audience more interactive with their views and ideas is a great tool to make the session interactive. There should be more action from the participants than storytelling, Assigning group projects and various other tasks to various groups and creating a competitive atmosphere is the key to effective delivery.


Feedback is very essential to know the progress and development of the audience with respect to the group discussions. It helps to know their needs in detail and work effectively for development and continuous growth of the participants.


Group discussions are more effective when the audiences participate more and the trainer speaks less. This brings great development and participative atmosphere amongst the audience.

English Speaking Tips


English is one language with which you cannot fool yourself. It demands you to have proper command and have a flawless approach towards it. One cannot play with English words carelessly and spoil its aura.

Tips to speak English

1)      Simplicity

While speaking English, one needs to always frame short and simple statements. One needs to use simple language while communicating. We should always remember to express our thoughts and not to impress. Avoid using slang while communicating as most people may not be familiar with the terms.

2)      Brevity

One needs to keep ones speech very precise and to the point. Too much of complex statements and we fail to express ourselves as we expected. We should always put in practice of speaking in a concise manner.

3)      Silence

While speaking, one needs to take a breather. One has to respect the punctuation marks (commas, full stops, exclamations) to make their speech impactful. The throw of words should be very much to the point. If the speaker does not take a pause then the speech would be either boring or ambiguous. It is more likely to put question marks on the faces of the audience. So, adequate pause is required while speaking one on one or one to many.

4)      Listen and Hear

While speaking, if one expects the audience to listen to him/ her carefully. The same is expected when another person becomes a speaker. One needs to develop a habit of becoming a good listener. Alert listening is required when people talk and express their views. Everyone can hear what others are saying, but listening entails paying attention and understanding what the other person is saying rather than to just hear the sound of the voice.

5)      Respect

Communication means exchanging ideas and for two or more people to exchange ideas. Its imperative that you respect the boundaries of the other person. You may not agree with the person’s viewpoint and they may not agree with you. This is where effective communication kicks in.


The above mentioned tips makes an individual stand out of the crowd. Apart from this, Vocabulary, adequate usage of Grammar and right attitude comes hand in hand.

We at BM ensure that all these above mentioned parameters are met and aim at grooming everyone on all the essential aspects of Communication and Personality.

Importance of Technical Communication

Technical Communication is the process of communicating over audience by providing information about the technical processes. Technical Communication is the responsibility of a professional to provide information on training to the target audience with a specific objective. Thus criteria is met only the concerned person is well trained technically. The information that is provided is purely technical and is absolute relevant to the targeted audience. This at times, turns out to be a professional task, so professionals are hired.

In order to share information, technical communication is essential in an organisation as it serves the best medium. It enables the employees to become tech – savvy and to keep themselves updated with the modern technology. Technical communication plats a vital role in an organisation. All managerial or administrative activities involve communication. When one writes reports, gives instructions or reads manuals, it involves the process of communication. The success of any organisation is largely recognised by the quality and quantity of information that flows through the personnel.

Technical Communication is segregated into 2 parts: Oral and Written. Both of them are equally important. Technical Communication in the form of writing involves conveying technical information to the audience. Information conveyed through technical communication can be about company products or about any technical concepts. All communication from a business needs to be polished and accurate. Technical creates training materials that can be used in classrooms or online.

Hence, technical communication is very important for practical applications, for learning the mechanics in technology, for promoting technology and also for training the technologists.

Neutralisation of Voice and Accent


In the current scenario, Voice and Accent focus on training people on having Voice and Accent training. They groom people by making them aware of the nitty gritties of the country’s accent that will help people make themselves understood. Some may alos get themselves trained on the culture of that particular country.

Importance of Neutral Voice and Accent

Voice and Accent is very much essential to make any conversation productive and fruitful. If there is no proper blend of Voice and Accent, the speaker would fail to make an impact on the minds of the audience. It is wrongly interpreted by the society that updated Vocabulary is the only way to make your speech effective, but the fact says that effective talking rules any kind of city of dreams, face a lot of problems to blend with the English that is spoken in our city. If we analyze, the people from Northern and Southern parts follow a particular rhythm and talk. Whereas, people of Mumbai, do not follow any rhythm. They go with the variations that are needed to make once speech effective. In today’s scenario, ones degree and certificate can only help in entering any organization, the rest depends on the command that one has over English Language.

One needs to follow a particular pattern to gain the particular Accent of that state or region.

1)      Observe the mouth movements of the speakers and try to imitate them. When you are watching T.V, look at the movements of the speaker. Repeat what they are saying, imitating the intonation and rhythm of their speech.

2)      Slow down your speech, till you learn the correct intonation and rhythm of English. If you speak too quickly with the wrong intonation and rhythm the native speakers (speakers of that country or state) will have a hard time understanding you.

3)      One needs to make a list of frequently used words that are difficult for you to pronounce and ask the native speaker to pronounce them for you. The best exercise is to record your words and listen to them. One should try practicing them.

4)      Reading loudly for 20 minutes. One needs to make it a habit of doing loud reading for 20 minutes on a regular basis. This exercise will help in gaining confidence and strengthen the mouth muscles that we use while speaking in English.      Research has shown that it takes about 3 months of daily practice to develop strong mouth muscles for speaking a new language.


Hence, one should have Confidence, Good Vocabulary and Right Attitude.

Accurate pronunciations would enable one build up the self confidence and also motivate one to become fluent in the language.

Importance of Visual Aids

Visual Aids act as a learning tool for presenters as they use it to convey an idea more effectively. They act as an important factor when it comes to delivering effective presentations. Once you have the layout of the main body of the presentation, then you can think of how to actually deliver the material to your audience.

By making use of some simple graphics, you can find it easy to start building up ideas for visual aids which are effective in your presentation.

Make use of visual aids in the main body of your talk with your audience. The audience should be able to see a clear statement of your main points. Feeling nervous is a natural thing. If you feel edgy divert attention from yourself by giving the audience something to look at. People always tend to remember things that they see, so one needs to make the presentation more audience friendly.

Statistically, it is proven that presentations that use visual aids are 40% to 45% more persuasive than unaided presentations. By making use of visual aids, one can make the presentation more interesting and effective. The information is retained in a better way when the audience can both see and hear.

Visual Aids are of great assistance to the speaker as well as the audience. People retain visual parts of the information from graphs and tables far better than listening to someone explain the same topic. Visual Aids not only ficus on attention but also help to reinforce the words. It acts as a learning tool that is used by educators and presenters to convey an idea more effectively. It aids in fast understanding of the subject matter. It helps to encourage attentiveness from the listener in addition to help one manage nervousness. Thus, visual aids help to make the communication more effective and helps to deliver the information in such a way that it is fully understood.

Demerits of Technology based Communication tool

As the technology has advanced, it has provided us with ease and comfort. It has made our life more relaxed. But one should not ignore the fact that it has also made our life more dependable. As a coin has two sides, so does technology has its own pros and cons.

1. Expensive- With the advancement of technology, the cost of maintaining the technology has also increased. It can be very expensive to install a new communication technology that will incur more expenditure on the side of the organization. The organization would be expected to pay some additional fees to train the employees.

2. Poor face to face communication- As employees are using machines to communicate they get less time to talk to each other and also to know each other. This leads to not so good relationships among the employees in the organisation. It may act as a boon for people who are introverts buy they  would be denied the chance to learn how to interact with others.

3. Unsafe- As the information has been centralised for the common purpose of the employees, it is exposed to people who have wrong intentions and also to misuse them. Also the shared information can be attacked and all the data can be lost in a minute. In order to keep it safe the organisation may have to pay some extra cost to keep the information secured.

4. Generation gap- As the technology advances, it makes things complicated for the older generation. It gives them a tough time with the advancements made in technology. They are the ones who stand to lose as the company climbs the ladder of success, the reason being technology advancement.

5. Hampers ability- Excessive time on the net can decrease an individual’s ability to concentrate and apply themselves to some other task for a long time.

6. Reduce use of Body Language- Electronic communication does not allow any form of nonverbal communication like body language or any facial expressions that enables one to emphasize on the message.

Thus, the free flow of information across the Internet allows many individuals to bypass censorship in variety of ways. It also leads to data breaching which worsens the scenario.

Hence, an appropriate and free flow of advanced technology should be made to minimize the above mentioned demerits to the fullest.

Importance of Conversation

Meaningful conversation is one of the important aspects of learning. Having a small talk is a type of a conversation where the topic is less important than the social purpose of achieving a good bonding.

It is of immense importance to speak to new people and ti share thoughts with them. In short, one needs to be an extrovert. One must remember that everything we do, say and present is an opportunity for a conversation and if it is an opportunity then it is a conversation. The right word at the right time will unlock the door to treasures and an incorrect word will close them forever.

The secret behind is to ensure that everything one says and does is clear, crisp and concise. The main problem is that because of the busy schedule, most communications are not clear and simple enough to grasp and understand immediately.

Virtually every action is dependent on the conversation. The conversations in which we engage ourselves at home or at our workplace gives rise to the patterns of behaviour. One must learn to pay attention on the conversation and acquire the skills of a good conversation. High quality conversations among individuals generate a meaningful change.

Conversation is an important way to actively participate in creating a promising future through the process of connecting appreciatively with each other. It is a form of interactive and spontaneous communication between two or more people who respect etiquette.

Every career or business opportunity comes from a conversation. It is a skill and an art that can be developed over time. But most of the times, the key is to have something apt to say, share and show.

Etiquettes on the Highway


A highway is a main road, especially between towns or cities. It is not like the normal roads within cities. The city roads connect together the places within the cities. But highways connect different cities or towns.

There is a lot of difference in driving within cities and driving on a highway. City roads support short journeys whereas highways support long journeys. The city roads are crowded so has to be very careful while driving on city roads. This does not mean that one should not be alert while driving on highways. More cautiousness should be observed while driving on highway. ‘Speed thrills but it also kills.’

Driving on the proper side on highways is very important. Highways do not always mean wide roads, some highways also pass through small towns and villages where people reside, and one need to slow down at such places. Extreme care should be observed when there are children around. Avoid applying sudden brakes. If due to some urgency, you wish to stop then go off highway and stop.

Do not overtake under any given situations. One wrong judgement can cost someone one’s life. Try your level best not to become a reason for chaos and confusion on highway, the traffic moves fast but the traffic moves slowly on city roads. Just as in other places, courtesy on highways is important.

When a vehicle is in traffic jam there is a possibility to damage caused to vehicle if one is impatient. Majority of the highways are unsafe after sunset. One should plan a travel on highway only when there is no other option. Many huge vehicles start their journey in the dark. It may also result in fatal accident if one is ignorant. The greater risk always resides in faster vehicles. One must always ensure that on drives taking into consideration all the safety measures. Etiquettes and manners are not only restricted to personal or professional life but are equally to be followed on highways as well.

Tips to Face to Face Interview

Interview makes one show the talent and ability where one is fit for a particular job or no Face-to Face interview are far more advantageous than phone interviews. Candidate has more opportunities to impress the interviewer with their Clothing, Etiquette and Facial Expression.

1. Preparation

One should always invest time in preparation. The day before the interview, one should spend time in retaliating all the roles and respective activities that one performed.

One must be absolutely of why one planned to quit the present job and intend to join a new organization The resume must be printed on a single side, white sheet of paper. If you have multiple pages, staple them. Do not be dependent on only preparing a single copy of your resume. Get at least 3 copies.

2. Execution

Be on time. Greet the interviewer with a firm handshake. While you make a firm handshake, keep a smile on your face. During the entire conversation with the interviewer, speak highly about the achievements. Do not bring up your weaknesses unless asked. Listen to every word of the interviewer. Keep quite until the interviewer expects you to talk. Maintain an optimistic approach throughout the conversation. Ask the interviewer about the role you will perform and the growth path.

3. Closure

At the end of the interview, you must be inquisitive enough to ask about the next steps following the interview. You can ask, ‘Can I expect the HR will come in touch with me for further formalities. This will show your positive attitude that the interview has gone in the right direction and you are looking forward to what lies ahead.

Thus, Interview plays a vital role to grow on the path of professional success.

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